TheProfile360 Executive
Refund and cancellation policy
Effective 26 August 2026
Trial and activation
The 30-day Private Trial requires no payment method and has no subscription charge. You may activate C-Suite Monthly or C-Suite Annual at any point. If you do not renew after a paid period, the account becomes Dormant; private data remains preserved while public sharing pauses.
Refund requests
For duplicate charges, a verified payment without the purchased entitlement, or a material service-delivery failure, contact support@theprofile360.in promptly with the payment reference. We review each request against service usage, the disclosed terms, applicable law and payment records. Approval is not automatic merely because a profile was not published.
Approved refunds
An approved refund is initiated through Razorpay to the original payment method. Bank and card-network processing times apply after initiation. We send the refund reference when available. An issued GST invoice remains immutable; an approved post-invoice refund or cancellation creates a linked numbered credit note.
Access after refund
Where a payment is refunded, the related paid entitlement may end or be adjusted. Public mandates, controlled sharing and QR redirects may pause, but the private dossier and files are not automatically deleted.